Refund Policy

Last Updated: July 11, 2024

This Refund Policy outlines the terms and conditions for refunds related to transactions processed through Trst Innovations Inc. ("Trst") payment services. By using Trst services, you agree to be bound by this Refund Policy.

1. General Refund Policy

Trst operates a payment processing platform and does not directly sell goods or services to end users. Trst facilitates payments between users and merchants.

For transactions conducted through Trst:

• Refund requests must be initiated with the merchant directly, not with Trst
• The merchant's refund policy applies to all purchases
• Trst will facilitate refund processing once authorized by the merchant

2. Merchant Refund Policies

Each merchant using Trst's payment platform sets their own refund policy. Trst recommends users review the merchant's refund policy before making a purchase.

Merchants may:

• Offer full refunds within a specified time period
• Offer partial refunds under certain conditions
• Apply store credit instead of monetary refunds
• Have a no-refund policy for certain products or services

3. Requesting a Refund

To request a refund for a purchase made through Trst:

1. Contact the merchant directly and request a refund according to their policy
2. Provide the merchant with your transaction details
3. The merchant will process the refund through the Trst platform
4. Once approved, refunds are processed back to the original payment method

4. Refund Processing Time

Once a merchant approves a refund:

• Trst will process the refund within 1-3 business days
• Credit card refunds typically appear on your statement within 5-10 business days
• The exact timing depends on your payment provider or financial institution

5. Disputed Transactions

If you believe a transaction was unauthorized or fraudulent:

1. Contact Trst customer support immediately at support@trstinc.ca
2. Provide all relevant transaction details and supporting documentation
3. Trst will investigate the disputed transaction
4. If fraud is confirmed, Trst will process a refund regardless of the merchant's policy

6. Service Fees

Trst's platform usage fees are generally non-refundable. However:

• In cases of demonstrated system malfunction, fees may be refunded
• Transaction fees for refunded purchases may be non-refundable
• Processing fees charged by payment providers are typically non-refundable

7. Exceptions and Special Circumstances

Trst reserves the right to issue refunds outside of this policy in exceptional circumstances, including:

• Technical errors in Trst's payment processing system
• Compliance with legal requirements or orders
• Cases of verified identity theft or unauthorized access
• When a merchant is unable or unwilling to process a legitimate refund request

8. Cancelation of Service

For merchant subscriptions to Trst services:

• Merchants may cancel their subscription at any time
• No refunds are provided for the current billing period
• Service will continue until the end of the paid period
• Any unused prepaid periods beyond the current month may be eligible for partial refund

9. Updates to this Policy

Trst reserves the right to update this Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. We encourage users to review this policy periodically for any changes.

10. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: support@trstinc.ca
Phone: (289) 246-1515
Address: 305-175 Longwood Road S, Hamilton, ON L8P 0A1, Canada