Last updated: March 3, 2025

Overview

At Trst Innovations Inc., we strive to provide high-quality hardware products and software services that meet our customers' needs. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund procedures for both our hardware products and software-as-a-service (SaaS) offerings.

Hardware Refund Policy

Eligibility

You may return hardware products purchased from Trst Innovations Inc. within 14 calendar days from the date of delivery, subject to the following conditions:

1. The hardware must be in its original condition, including all accessories, manuals, and packaging.
2. The hardware must not show signs of excessive use, damage, or alteration beyond what is necessary to evaluate its functionality.
3. Proof of purchase must be provided.

Refund Process for Hardware

To initiate a hardware return:

1. Contact our Customer Support team at support@trstinc.com to request a Return Merchandise Authorization (RMA) number.
2. Our team will provide packaging and shipping instructions along with your RMA number within two business days of receiving your request.
3. Package the hardware securely with all original components and include the RMA number on the outside of the package.
4. Ship the package to the address provided by our Customer Support team.

Refund Amount for Hardware

Upon receipt and inspection of the returned hardware:

1. If the hardware meets all return conditions, we will process a refund for the full purchase price of the hardware.
2. The cost of return shipping will be deducted from your refund amount.
3. The original shipping cost (if any) for delivering the hardware to you will not be refunded.

Processing Time for Hardware Refunds

Your refund request will be considered received when your email arrives at support@trstinc.com. Our team may take up to two business days to process your initial request. After we receive and inspect the returned hardware, refunds will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.

SaaS Refund Policy

Eligibility

You may request a refund for our SaaS services within 14 calendar days from the date of purchase, provided that:

1. The request is made within the 14-day period.
2. Proof of purchase is provided.

Refund Process for SaaS

To request a SaaS refund:

1. Email our Customer Support team at support@trstinc.com with your account details and refund request.
2. Alternatively, you may request a refund through your account portal by navigating to the Billing section and selecting "Request Refund" (not available on all SaaS products).

Refund Amount for SaaS

If the refund request is made within the 14-day period:

1. You will receive a full refund of the SaaS subscription fee.
2. No cancellation or administrative fees will be charged.
3. If the SaaS service was part of a bundle with hardware, only the SaaS portion will be refunded according to this section.

Processing Time for SaaS Refunds

Your refund request will be considered received when your email arrives at support@trstinc.com. Our team may take up to two business days to process your request. Once approved, SaaS refunds will be processed within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions

The following situations are not eligible for refunds:

1. Hardware that has been damaged due to misuse, accidents, or improper handling.
2. Hardware with missing parts or accessories.
3. SaaS services after the 14-day refund period has expired.
4. Custom or personalized hardware configurations.
5. Special order items specifically identified as non-refundable at the time of purchase.

Promotional or Discounted Purchases

For items purchased with promotional discounts or special offers:

1. Refunds will be based on the actual amount paid after discounts.
2. Items received as part of a promotional bundle may affect the refund amount if only part of the bundle is returned.

Recurring SaaS Subscriptions

For recurring SaaS subscriptions:

1. You may cancel your subscription at any time through your account settings or by emailing support@trstinc.ca.
2. Cancellations made after the 14-day refund period will stop future billing but will not result in a refund for the current billing cycle.
3. No partial refunds will be issued for unused portions of a billing cycle after the 14-day refund period.

Contact Information

If you have questions about our refund policy or need assistance with a return or refund, please contact our Customer Support team:

• Email: support@trstinc.com
• All refund requests and related communications must be directed to this email address
• Please allow up to two business days for our team to respond to your inquiry

Policy Modifications

Trst Innovations Inc. reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of modification.